Returns & Refunds Policy

Returns & Refunds Policy for MalaysianFoodSupermarket.com

Overview
At MalaysianFoodSupermarket.com, customer satisfaction is our top priority. We strive to provide you with the best quality products and services. If for any reason you are not completely satisfied with your purchase, our refund policy outlines the conditions under which refunds are issued and the procedures for requesting one.

Eligibility for Refunds
You may be eligible for a refund under the following conditions:

• Damaged or Defective Products: If you receive a product that is damaged or defective, you may request a refund within 14 days of receiving your order.
• Incorrect Products: If the items delivered are not what you ordered, you are eligible for a refund or replacement.
• Expired Products: If any perishable item you receive is expired or past its best-before date, you may request a refund.

Note: Only defective products are eligible for returns. Perishable goods, including fresh produce and frozen items, are not eligible for returns or refunds unless they are damaged, defective, or expired upon delivery.

Non-Refundable Items
Certain items are not eligible for refunds, including:

• Perishable Goods: Fresh produce, frozen items, and other perishable goods (unless damaged, defective, or expired).
• Opened or Used Products: Any product that has been opened, used, or tampered with after delivery.
• Sale Items: Items purchased on sale or with promotional discounts are not eligible for refunds.

Refund Process
To initiate a refund, please follow these steps:

1. Contact Us: Email our customer service team at sales@malaysianfoodsupermarket.com within 14 days of receiving your order. Please provide your order number, a detailed description of the issue, and photos of the damaged or defective product, if applicable.
2. Review: Our team will review your request and may ask for additional information or clarification if needed.
3. Approval: If your refund request is approved, we will process the refund to your original payment method. This process typically takes 5-10 business days, depending on your payment provider.

Exchanges
We do not accept exchanges. If you receive an incorrect or defective item, we recommend requesting a refund and placing a new order for the correct item.

Cancellations
Orders can only be canceled if they have not yet been processed or shipped. If you wish to cancel your order, please contact us immediately at sales@malaysianfoodsupermarket.com. If the order has already been dispatched, you may need to wait until the items are delivered before initiating a return and refund request.

Contact Information
If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team:

Email: sales@malaysianfoodsupermarket.com

Changes to This Policy
MalaysianFoodSupermarket.com reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to this page.